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FAQ

Frequently Asked Questions

  • Does your helpdesk operate 24/7?
    Yes, our helpdesk operates 24/7 to ensure that we're always available to assist you with any IT or cybersecurity issues you may encounter. Our team of experts can provide support and guidance at any time, day or night, to help you resolve incidents efficiently and minimize downtime.
  • What is the difference between Backup and Storage?
    Backup and restore are technologies and practices for periodically copying data and applications to a separate, secondary device and then using those copies to recover the data and applications—and the business operations that rely on them—in the event that the original data and applications are lost or damaged due to a power outage, cyberattack, human error, disaster, or other unforeseen event. Backing up and restoring data is an important part of any business' disaster recovery plan.
  • What does data security mean?
    Data security is the process of safeguarding digital information throughout its lifecycle from unwanted access, corruption, or theft. The deployment of tools and technology that improve the organization's visibility into where its vital data resides and how it is used is part of data security.
  • What is the Private Cloud?
    The private cloud is described as computing services provided to a chosen group of users rather than the broader public across the Internet or a private internal network.
  • What is the Data Management Process?
    The process of creating, consuming, storing, organizing, and preserving data created and collected by an organization is known as data management. The data management process entails a number of activities that work together to ensure that data in business systems is correct, accessible, and available.
  • What are encryption keys and why are they important?
    Encryption keys are tools used to encrypt and decrypt data. They work in cryptographic algorithms to securely encode information, ensuring that only authorized parties can access the original data. These keys are crucial for protecting sensitive information from unauthorized access, interception, or theft during transmission or storage. They play a vital role in securing digital communications, financial transactions, and personal data.
  • Can you help me develop an Incident Response Plan?
    Absolutely. We can assist you in developing a comprehensive Incident Response Plan (IRP) tailored to your organization's specific needs and risks. An effective IRP includes procedures for identifying, responding to, mitigating, and recovering from cyber incidents. Our experts will guide you through each step of the process, from preparation and detection to containment, eradication, recovery, and post-incident analysis, ensuring you're well-prepared to handle cyber threats.
  • What is a vSOC?
    A Virtual Security Operations Center (vSOC) is a remotely operated service that provides organizations with security monitoring and management. It uses software, cloud services, and skilled security professionals to monitor, detect, investigate, and respond to cyber threats across an organization's networks, servers, endpoints, and other digital assets, 24/7. The vSOC enables businesses to enhance their cybersecurity posture without the need for significant investment in physical infrastructure or in-house specialists.
  • What is RTO?
    The recovery time objective is the targeted duration of time between the event of failure and the point where operations resume.
  • What is RPO?
    A recovery point objective is the maximum length of time permitted that data can be restored from, which may or may not mean data loss.
  • Will you train my staff?
    Yes, we offer cybersecurity training for staff at all levels. Our training programs are designed to raise awareness about common cyber threats, such as phishing, malware, and social engineering attacks, and to teach best practices for preventing, detecting, and responding to these threats. We can customize training sessions to fit your organization's specific needs and security policies.
  • Can you assist with Cyber Insurance?
    While we are not an insurance provider, we can certainly assist you in understanding the role of cyber insurance and how it can be a part of your overall risk management strategy. We can guide you on the types of coverage to consider, how to assess your risk profile, and what insurers might require in terms of cybersecurity controls. We can also help you prepare for the application process by ensuring that your cybersecurity practices meet industry standards.
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